| A: Details of the organisation complained about |
| 1.Organisation: |
barklays bank |
| 2. State: |
Delhi |
| 3. City: |
DELHI |
| B: Details of complaint |
| 1. Subject: |
ISSUE OF FORGED CARDS
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| 2. Period: |
Before 2008 - Jan |
3. Details:
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SOME ONE AGENT FOR ISSUE FOR CREDIT CARDS MANAGED THE ID PROOF OF MY SON AND ENCLOSING FAKE INCOME PROOF OBTAINED SOME CREDIT CARD IN HIS NAME AND USED IT LEAVING SOME BALANCE OUTSTANDING. THIS HAPPENED TWICE. NOW BARKLAYS BANK RECOVERY AGENTS ARE THREATING AND MISBEHAVING OVER PHONE. THE BANK IS NOT READY TO GIVE ANY INFORMATION ABOUT ISSUE OF CARDS. THE REPORTS OBTAINED FROM CIBIL CLEARLY INDICATE THAT SOME ONE HAS MANAGED TO GET THE CARDS IN THE NAME OF MY SON. THE NON PROVIDING THE INFORMATION AND TRY TO RECOVER THE MONEY BY HARRASEMENT AND UNETHICAL PRACTICES IS CREATING LOT OF PROBLEMS FOR ME.
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| 4. Additional information: |
Nil
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5. Current status:
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AFTER EVERY 3/4 MONTHS ANY RECOVERY AGENT CALLS AT MY RESIDENCE AND MISBEHAVE WITH LADIES. THEY DO NOT HAVE ANY FEAR OF INDIAN LAW FOR ORDERS OF SUPREME COURT. EVEN ONE TIME THE RECOVERY AGENT SAYS THAT BARKLAYS BANK IS NOT ABIDE WITH INDIAN LAW AND WE DO NOT FOLLOW THE INSTRUCTIONS ISSUED BY RBI OR GOVERNMENT OF INDIA.
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6. Solution desired:
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I WANT THAT THE SUCH ILLEGAL THREATENING CALLS SHOULD BE STOPPED AND BANK SHOULD IMPART THE DOCUMENTS AVAILABEL WITH THEM IN RESPECT OF ISSUE OF CREDIT CARD SO THAT THE FACT MAY BE BROUGHT ON SURFAVCE.
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| C: My Suggestions |
| 1. For the organisation: |
BARKLAYS BANK SHOULD FOLLOW THE GUIDELINES ISSUED BY RBI AND SUPREME COURT OF INDIA IN RESPECT OF NOT MAKING ANY THREATENING CALLS. INSTEAD THEY MAY PROCEED FOR CIVIL RECOVERY PROCEEDING OR SEND LEGEL NOTICE.
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| 2. For the public: |
WHILE GIVING ANY PERSON/INSTITUTION/ BANK ETC THE PHOTOCOPIES OF YOUR IDENTITY/ADDRESS PROOF PLEASE MARK ON THEM BOLDLY "NOT TO BE USED FOR ISSUE OF A CREDIT CARD" SO THAT THESE FOREIGN BANKS MAY NOT UNAUTHORISEDLY OBTAIN THE SAME AND ISSUE FAKE CRREDIT CARDS IN THEIR NAMES.
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| 3. For government: |
THEIR SHOULD BE A SPECIAL CELL TO DEAL WITH SUCH COMPLAINTS AS THERE ARE NUMBER OF VICTIMS SUFFERING FROM THE ILLEGAL PRACTICES ADOPTED BY THESE FOREIGN BANKS/PRIVATE BANKS.
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| D: My Contact Details |
| 1. Name: |
C.M. KAPOOR |
| 5. Email: |
chandrakpr@gmail.com |
