| A: Details of the organisation complained about |
| 1.Organisation: |
Airtel Chennai |
| 2. State: |
Tamil Nadu |
| 3. City: |
Chennai |
| 4. Website: |
www.airtel.in |
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| B: Details of complaint |
| 1. Subject: |
Worst Consumer Service
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| 2. Period: |
2009 - May |
3. Details:
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Outgoing facioty in My number 9840716567 has been barred due to non-submission of document. I have submitted my proof documents twice. First time was on 11th May 2009 in person at the time of getting prepaid SIM card. The second time I submitted the documents along with the filled prepaid subscriber form on 22nd June at Dream Connect communications , Saidapet Airtel Relationship Centre. I have submitted the documents twice. But on two times also, the documents are not reached to the concerned department Again i have been asked to submit the dcoument. How can i trust the prople
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| 4. Additional information: |
http://www.karmayog.org/othercomplaints/upload/267/RE FW AttnSharmila Address Proof 9840716567.msg
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5. Current status:
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Still outgoing facility in my number is barred
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6. Solution desired:
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I would like to activate the outgoing facility. Airtel people need to take responsibility compensation on my frustruation for the past 7 months for their very worst customer care service.
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| C: My Suggestions |
| 1. For the organisation: |
Stick to SLA. Have higher escalations. Keep Informing the customer the status of the issue Giving Importance to the customer Have easiest customizable otopn to slove the problem by user itself like Online submission of documents deactivating/activating the service online itself
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| 2. For the public: |
Escalte the issue till the top most layer
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| 3. For government: |
Give rating based on the consumer feedaback Giving high penality Cancelleing the license beyond its accepatble limit of complaints Make aware people to complaint about the issues to the govenmnet
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| D: I am not ready to reveal contact details because |
| Nations's security level is in that status |
