| WARN (Write A Report Now) via Karmayog.org |
| Complaint No. 0220 Friday, May 22, 2009 |
| Regarding canara bank saket branch new delhi - 110017 , saket, new delhi , Delhi |
| non-cooperation, harasment from staffs of cash counter and pass book updation and printing section |
| A: Details of the organisation complained about |
| 1.Organisation: |
canara bank saket branch new delhi - 110017 |
| 2. State: |
Delhi |
| 3. City: |
saket, new delhi |
| 4. Website: |
www.canarabankindia.com |
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| B: Details of complaint |
| 1. Subject: |
non-cooperation, harasment from staffs of cash counter and pass book updation and printing section
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| 2. Period: |
2009 - May |
3. Details:
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Dear Sir/Madam, I would like to bring your kind attention that the staffs, particularly the pass book printing-updation staff (one Lady) and a cash counter person (sometimes a lady) are very much non-cooperative of canara bank saket branch new delhi pin-110017. They always haras the customers, not willing to do their duty, comes late, sometimes they say your a/c is with Munirka branch so this is not our work to update your passbook or we are unable to accept your cash as deposite because you are not a customer of our branch. Moreover, some times they take their lunch at 11:00 am and customers have to wait for them. This is a daily drama of them. As, we all know that canara bank has been centralised for last five years or so, hence we should get the fascilities of updating and cash depostie in any branch of canara bank anywhere. So, why the lady is always harassing the valued customers of canara bank. I have sb a/c with some other banks also and I am very much happy with their services, like Union Bank, OBC, Vijaya Bank and United Bank of Commerce etc. Thier services are excellant but I am really fedup with canara bank's service and thinking about closing my a/c. Hope you will take the necessary action at your earliest. Thanks and best regards, S S Gupta Saket New Delhi - 110017
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| 4. Additional information: |
Nil
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5. Current status:
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I have already explained the fact,
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6. Solution desired:
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The lady should be punished and learn how to deal customers properly.
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| C: My Suggestions |
| 1. For the organisation: |
The Manager is absent on 22-05-09 The man in charge is also non-cooperative. The cash counter staff is unwilling to take cash as I have account with Munirka branch. The passbook updation staff is the most non-cooperative and ruff with the customers. The organisation should take stern attitute with those kind of staffs and should arrange proper training about how to deal with valued customers!
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| 2. For the public: |
All the other people should make a complain to the higher authority to rectify the problems.
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| 3. For government: |
The Govt must take some action regarding that.
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