| A: Details of the government organisation |
| 1. Name of government organisation: |
telecom department bengal circle |
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| 2. State: |
West Bengal |
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| 3. City: |
bankura |
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| 4. Department: |
Broadband Department |
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| 5. Location: |
Bankura Telephone Exchange |
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| 6. Designation of government officer involved: |
Officer in Broadband Deptt. Mr. Sarkar |
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| 8. Address of the government organisation: |
Broadband Department Telephone Exchange Building-Bankura , Bankura Telecom District. Pin- 722101. |
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| B: My Complaint Details |
| 1. Period of incident: |
2008 - May |
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| 2. Services that were sought: |
Acceptance of the payment of Rs. 2500/- for the annual rent of Broadband Connection. |
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| 3. Problem/s I faced: |
Broadband connection charge for the whole year at a time is not taking by the concerned department and refused in a rough manner, by telling ' I am very busy now every thing will be done after a few days - go now'. As a result i have to pay Rs. 250/- per mointh instead of Rs. 2500/- p.a. |
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| 4. Bribe amount: |
nil |
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| 5 a. Was the bribe paid? |
NA |
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| 5 b. Could the work have been done without paying the bribe? If so, how? |
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| 6. Result: |
No action after requesting to accept the cheque. |
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| C: Additional Informtion attached |
| Details of Content: |
Nil
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| D: My Suggestions |
| 1. For head of government department: |
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| Suggestion 1: |
All the staff who are dealing with thw customers should be soft spoken and polite, they should not be rough. Government should check this by sending IB/CBI in civil dress and like general customer.
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| 2. For the Anti Corruption Bureau (ACB) / Central Bureau of Investigation (CBI): |
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| Suggestion 1: |
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| 3. For other citizens: |
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| Suggestion 1: |
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| E: I am not ready to reveal contact details because |
| Unnecessary harashment. |
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| West Bengal, Bankura, Wednesday, May 14, 2008 |
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