| A: Details of the problem |
| 1.Problem: |
Refusal to refund fees on discontinuation of membership
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| 2. Period: |
2010 - January |
| 3. Details: |
I am not very happy with kidzworld library's service levels. I wanted to discontinue my membership. Membership fees have been collected for 1 full year in advance. Have been member for 4 months and now and have had issues with getting toys home delivered. Every time I complain about this
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| 4. Additional information: |
http://www.karmayog.org/ASK/upload/467/1/kidzworld.pdf
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5. Steps taken till now:
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Tried to resolve this through email/ phone calls
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6. Result:
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They have stopped responding to emails/ phone calls
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7. Help needed now:
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Please advise me on how to get the refund and ensure that such practices are not followed to dupe other members. More than money I want to give them the message that end customer is not helpless and w
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8. Will pay fees for help / professional advice:
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Yes
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| B: My Suggestions |
| 3. For Government: |
A platform where every day issues can be addressed, eg: autos willing to take passengers, etc...
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| 4. For others in a similar situation: |
Please do not enroll this library by paying full money in advance
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| 5. Other Information Needed: |
How to move ahead on this
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| C: Websites / People / Resources that I have found helpful |
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| D: My contact details |
1. Name:
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Viral Doshi
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2. Profession:
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Project Manager
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3. Phone:
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Nil
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4. Email id:
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dosviral@gmail.com
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5. Location:
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Kandivali, Mumbai
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